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Privacy Policy

Updated September 2025

This Privacy Policy explains how we collect, use, disclose and protect your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information directly from you when you:

  • Fill in a form (e.g. enquiry, registration of interest)
  • Subscribe to updates
  • Contact us via email or contact form

If you only browse our websites, we do not collect personal information about you. Our websites only use session cookies to enable basic site functionality (e.g. navigation, search). These cookies do not store personal data and are automatically deleted when you close your browser.

2. Use of Personal Information

We only use your personal information for the purposes for which it was provided. This includes:

  • Responding to your enquiries
  • Providing project updates (with your consent)
  • Managing event registrations or bookings
  • Internal reporting and website improvement

We do not use your personal information for marketing purposes unless you have opted in.

3. Disclosure of Personal Information

We will not disclose your personal information to third parties except in the following circumstances:

  • You have provided explicit consent
  • You would reasonably expect us to (e.g. in managing your enquiry or registration)
  • We are required or authorised by law
  • It is necessary to prevent or reduce a serious threat to public health, safety, or welfare
  • It is necessary for law enforcement purposes

Where personal information is shared with third-party service providers (including IT or cloud service providers), we take reasonable steps to ensure they handle your information in accordance with the APPs.

4. Cross-Border Disclosure

Your personal information may be stored or processed by service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with the APPs and maintain appropriate safeguards.

5. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse, interference and loss
  • Unauthorised access, modification or disclosure

This includes secure storage systems, access controls, and encryption where appropriate.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy. After this period, information is securely destroyed or de-identified in accordance with legal requirements.

7. Use of Non-Identifiable Data

We use non-identifiable information (e.g. page views, traffic sources) to assess website performance and improve user experience. This information does not include personal identifiers and is used in aggregated form only.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate or incomplete.

Requests can be made by contacting us via the website enquiry form or email (admin@avantaus.com.au). We will respond in a reasonable time and in accordance with the Privacy Act.

9. Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on our website with the effective date. We recommend that you regularly visit our website and review this Policy.